Last Updated: [Insert Date]
Our Commitment to You
At Outland Style Shop, we understand that our customers – hardworking folks who demand durability and reliability – need gear that performs as hard as they do. Whether you’re breaking in new work boots or testing hunting gear before season, we’ve built our shipping and returns policy to match your rugged lifestyle.
Key Features:
- Fast Order Processing: 1-2 business days
- 15-Day Return Window: From delivery date
- Free Exchanges: For sizing issues on most items
- Quality Guarantee: If it’s not tough enough for your needs, we’ll make it right
Shipping Information
Order Processing
We hustle to get your gear moving:
- All orders processed within 1-2 business days (excluding weekends/holidays)
- You’ll receive tracking information via email once shipped
Shipping Options
| Method | Carrier | Cost | Delivery Time | Best For |
|---|---|---|---|---|
| Standard Shipping | DHL or FedEx | $12.95 | 10-15 business days after shipping | When you need gear fast |
| Free Shipping | EMS | Free on orders $50+ | 15-25 business days after shipping | Budget-conscious shoppers |
Pro Tip:
Ordering Carhartt work pants or Sitka hunting gear? Consider sizing up – our Detroit-based team finds most customers prefer a slightly roomier fit for maximum mobility. Include a note requesting a sizing chart with your order.
International Shipping
We ship worldwide (excluding some Asian and remote regions). Note:
- Customs/duties fees are the customer’s responsibility
- International returns: original shipping and customs fees non-refundable
- Delivery times vary by destination
Returns & Exchanges
Our Return Promise
We stand behind our products just like we stand behind our customers. If your gear doesn’t meet expectations:
- 15-Day Window: From delivery date
- Free Exchanges: For sizing issues on eligible items
- Quality Guarantee: If it’s not durable enough, we’ll make it right
Non-Returnable Items
For safety and hygiene reasons, we cannot accept returns on:
- Hunting & Fishing gear that has been used in the field
- Socks (opened packages)
- Custom or personalized items
- Final sale items (clearly marked at purchase)
How to Return Your Gear
Step 1: Initiate Your Return
Contact our Detroit-based customer service within 15 days of delivery:
- Email: [email protected]
- Subject: “Return Request – [Your Order Number]”
Return Request Template:
Subject: Return Request – #12345
Body:
Hello Outland Team,
I’d like to return/exchange the following item(s) from order #12345:
– [Product Name], Size: [Size], Color: [Color]
– Reason for return: [Fit/Quality/Other]
Please advise on next steps.
Best,
[Your Full Name]
[Your Contact Information]
Step 2: Package Your Items
Prepare your return with:
- Original packaging
- All tags attached
- Unworn/unused condition
- Packing slip or order confirmation
Step 3: Ship Your Return
We’ll provide a return shipping label (cost deducted from refund) or international return instructions.
Return Address:
Outland Style Shop Returns
2145 State Street
Detroit, US 48208
Refund Process
Once we receive and inspect your return:
- Timeline: 3-5 business days to process
- Method: Original payment (Visa, MasterCard, JCB, PayPal)
- Shipping Costs: Original shipping fees non-refundable
Exchange Process
For size exchanges on eligible items:
- Follow standard return process
- Clearly note “EXCHANGE” and desired size
- We’ll ship new item upon return receipt
- No additional shipping charges for US exchanges
Damaged or Defective Items
If your gear arrives damaged:
- Contact us immediately with photos
- We’ll arrange free return and expedited replacement
- No inspection wait – replacement ships immediately
Need Help?
Our customer service team knows our products as well as we know the outdoors. Contact us at [email protected] with any questions.
Outland Style Shop – Built for the Demanding, Designed for the Rugged