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At Outland Style Shop, we stand behind our rugged gear just like we stand behind our customers. If your Carhartt work pants don’t fit like they should or your Sitka hunting jacket isn’t quite what you expected, we’ve got your back with our straightforward returns policy.
Our Return Promise
We know our customers – hardworking folks who value quality and reliability. That’s why we offer:
- 15-Day Return Window: From the day you receive your order
- Free Exchanges: For sizing issues on most items
- Quality Guarantee: If it’s not durable enough for your lifestyle, we’ll make it right
Important Exceptions:
For safety and hygiene reasons, we cannot accept returns on:
- Hunting & Fishing gear that has been used in the field
- Socks (opened packages)
- Custom or personalized items
- Final sale items (clearly marked at purchase)
How to Return Your Gear
Step 1: Initiate Your Return
Contact our Detroit-based customer service team within 15 days of receiving your order:
- Email: [email protected]
- Subject line: “Return Request – [Your Order Number]”
Return Request Template:
Subject: Return Request – #12345
Body:
Hello Outland Team,
I’d like to return/exchange the following item(s) from order #12345:
– [Product Name], Size: [Size], Color: [Color]
– Reason for return: [Fit/Quality/Other]
Please advise on next steps.
Best,
[Your Full Name]
[Your Contact Information]
Step 2: Package Your Items
Repackage your items in the original packaging with:
- All original tags attached
- Unworn/unused condition
- Included packing slip or order confirmation
Step 3: Ship Your Return
We’ll provide you with a return shipping label (cost deducted from your refund) or instructions for international returns.
Return Address:
Outland Style Shop Returns
2145 State Street
Detroit, US 48208
Refund Process
Once we receive and inspect your return:
- Timeline: 3-5 business days to process
- Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
- Shipping Costs: Original shipping fees are non-refundable
- International Returns: Customs/duties fees are non-refundable
Exchange Process
For size exchanges on eligible items:
- Follow the same return process above
- Clearly note “EXCHANGE” and your desired size in your request
- We’ll ship your new item once we receive the return
- No additional shipping charges for US exchanges
Pro Tip from Our Team:
Not sure about sizing for your Ariat boots or Carhartt work pants? Include a note with your order requesting a sizing chart, and we’ll include it with your shipment to help you get it right the first time.
Damaged or Defective Items
If your gear arrives damaged or with manufacturing defects:
- Contact us immediately with photos of the issue
- We’ll arrange a free return and expedited replacement
- No need to wait for inspection – we’ll ship your replacement right away
Questions?
Our customer service team knows our products as well as we know the outdoors. Contact us at [email protected] with any return questions.
Outland Style Shop – Built for the Demanding, Designed for the Rugged