Welcome to Outland Style Shop’s FAQ section. We’ve compiled answers to the most common questions about our rugged workwear, outdoor gear, and western apparel to help you shop with confidence.
About Our Products
What types of products does Outland Style Shop specialize in?
We specialize in durable, high-performance apparel and accessories for work and adventure. Our product categories include:
- Workwear (Carhartt and other rugged brands)
- Hunting & Fishing gear (including Sitka equipment)
- Western wear (Ariat boots, cowboy hats, etc.)
- Outdoor clothing for all seasons
- Biker apparel and accessories
Are your products suitable for extreme weather conditions?
Absolutely! We carefully select our winter gear, outerwear, and work clothing to withstand tough conditions. Many of our products feature:
- Water-resistant or waterproof materials
- Insulated layers for cold weather
- Breathable fabrics for active use
- Reinforced stitching for durability
Ordering & Account
How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your email address. Having an account lets you:
- Track your orders easily
- Save your shipping information
- View your order history
- Get personalized recommendations
Can I modify or cancel my order after placing it?
We process orders quickly (within 1-2 business days), so please contact us immediately at [email protected] if you need to modify or cancel your order. We’ll do our best to accommodate your request before shipment.
Payment Options
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Your security is our priority. We use industry-standard encryption for all transactions and never store your full payment details on our servers.
Shipping & Delivery
Where do you ship to?
We ship globally from our Detroit warehouse, except to certain Asian regions and some remote locations. During checkout, our system will automatically check if we can deliver to your address.
What are my shipping options?
We offer two reliable shipping methods:
- Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days with full tracking
- Free Shipping (orders over $50): Via EMS, delivered in 15-25 business days with basic tracking
Need it faster? Contact us about expedited options for urgent needs like work pants or biker gear.
How long does order processing take?
We process all orders within 1-2 business days. You’ll receive a confirmation email with tracking information once your rugged gear is on its way.
Returns & Exchanges
What is your return policy?
We stand behind our products and accept returns within 15 days of delivery. Items must be:
- In original condition (unworn, unwashed, with tags)
- In original packaging
- Accompanied by your order number
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).
How long do refunds take?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.
Contact Us
How can I contact customer service?
Our Detroit-based team is happy to help! Reach us at:
- Email: [email protected]
- Mail: 2145 State Street, Detroit, US 48208
Didn’t find your answer here? Our customer service team is ready to assist with any questions about our workwear, hunting gear, or western apparel. Contact us today!